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Strategy, Process, Source and Technology components |
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Solutions containing all components of Call Center |
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Fast call recording structure |
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Performance measuring |
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Integration solutions for agencies possessing Call Center infrastructure |
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A flexible integration facility with different systems |
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Post - call recording escalation |
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Reporting |
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Manager monitoring screens |
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WinDesk Center solution architecture Call Center is a software solution that executes Operator Interface Applications, Call Business Flow Management and IT Systems and Integration functions. Getting integrated with the Call Center systems of the enterprises, it also ensures recording call coming from all sorts of canals and tracing of their movement within the agency, furthermore getting integrated with the applications of the agencies, it turns into a software solution which acts as a SINGLE CONTACT POINT. |
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With WinDesk Call Center, in addition to telephone, you can receive the calls by WEB, e-mail, SMS or Fax and respond them from the same canals. Taking business flows and calls contained in WinDesk Call Center outside Call Center, all of their stages within the enterprise can be monitored and reported.
WinDesk Call Center - Operator Interfaces aim the calls are processed and finalized in harmony with the strategies and targets of the enterprise within shortest period possible. For this reason, being completely in Turkish, the interfaces that can also be translated in different languages with a single click are arranged according to use of ergonomics. Thus, operators may receive, respond, transfer and terminate the calls in accordance with operational business flow. Every operation they have carried out are recorded in system on basis of date and hour and questionable according to process type.
With WinDesk Call Center – Call Business Flow Management, which in – Agency units the calls that failed to be finalized from the Call Center would be directed to are designated. According to this application, they are transmitted to the relevant unit(s) depending on type, importance, priority or date of record, time of such call. All operations made at every each unit are recorded in the system on date and hour basis and questionable according to type of transaction. The outcomes of the calls completed are transmitted back to their owners through the canals they have come from or through the canals guided to.
WinDesk Call Center - IT Integration enablesCall Center Operators to reach the incoming calls – related data without any need to employ distinct applications. At the same time, owing to its open architecture, it supports other reporting systems from the Agency.
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