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Operational Excellence Approach |
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Business - Specific Modeling |
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Sectoral Solutions |
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Flexible Integration Facility with Different Systems |
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Centralized Access from All Environments |
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Manager Monitor Displays |
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Independent Platform |
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Fast Adaptation and Commissioning |
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Other than WinDesk Business Management, Standard IT Service Desk and Call Center Solutions, yet it is - starting primarily from a customer – specific demand, fulfillment of a call or matter – execution of the operations within the framework of the previously designated business flows and development of ongoing and finalized operations over WinDesk SDK. For every sector such as public enterprises, Universities, Municipalities, Producers and Dealer Canal, Service Companies, Logistics, Insurance, Wellness, creative and private solutions for the business models – compliance requirements are being offered. Three different sectors and business areas have been submitted to be private solution approach below. |
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| 01. Municipalism – oriented private solution models |
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White Desk:Transmission of all sorts of complaint / request / thanking messages regarding Municipality |
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Traffics and weather state information, |
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Information on Drugstores on duty and mass transportation, |
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City - related cultural, artisan activities timetable, |
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Air pollution measurement information, |
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Funeral service - related information, |
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Information and Document Acquisition:Access to the legislation local management’s are subject and their mode of operation, Obtaining information regarding municipal budget and budgetary details and accruals, |
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You ask, we shall respond: Asking questions to get technical information regarding the investment services made by Metropolitan Municipality. |
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Tender follow-up:Regarding current tenders, ability to acquire information related to the date, pertinent directorate, type and final status of the tenders. |
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Development plans:Interrogation to be contacted concerning the development plans announced in the extent of Municipality in question. |
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Application Form and Document Follow – Up:Petition Form completion and papers follow – up. |
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Debit Interrogation and e - Learning: Person can carry out debit type – based interrogation upon entering its T.R.Citizenship Number and learn whether or not it has an outstanding debit and its amount and if wanted, make its payment. |
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Lost Belongings Interrogation: Upon entering information such as the type / Trademark / quantity / color and other characteristics of lost items; giving information related to the owner of lost belongings. |
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Business Application Form: Recording the business application form completed by the citizens into computer and distribute the same to the business places found within the boundaries of the town. |
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Online Appointment System: In order to ensure that the municipal units function more productively; ability to obtain online appointment by the citizens entering their T.R. Identity Number and communication information. |
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Procedure Interrogation: Virtual service operator for the collective display of registration process – related detailed information such as papers required for applying a job, important dates and notices: offering a service that automatically responds a question of any nature expressed by maximum two – three words relating to the services rendered by the Municipality. |
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Making project proposals: For the purpose of resolution of urban – related issues of the Citizens, development and improvement of the social life; development process of a platform where they can introduce the project proposals they have drawn up in a detailed manner to the expert project evaluation team of the Municipality is applicable. |
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| 02. Periodic maintenance operations follow up – oriented special solutions |
| For the companies giving service in different locations to be able to augment customer satisfaction, executing the post – sale maintenance services on product and customer basis, maintaining the service quality offered at a certain level, reducing the costs by using human and stock source in a efficient way are being intended to be achieved. Within this extent, the following processes are applicable; |
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Keep record of all periodic maintenance and malfunctions performed at all points, |
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Tracing maintenance services on product and customer basis, |
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Management and reporting of relevant failure records, |
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In the light of failure records, planning the demand for spare parts and resource requirements, |
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Taking the periodic maintenance activities under control. |
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| 03. Model solutions related to the applications requiring expertise (expert), specific or technical knowledge; |
| It is being aimed that the records of the incident process of a damaged vehicle starting from its admittance to the service unit till completion of repair works and departing from the service unit are completely and effectively traced and steered. Within the extent, the following can be carried out; |
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To Keep record for all specific or technical knowledge entailing applications , |
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Management and reporting of relevant incident records. |
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