Çankaya Municipality is aimed to manage all complaints coming from the Citizens and Mukhtars
via different alternative access channels like telephone, web, fax, e-mail, petition, face to face conversation with WinDesk Call Center as a Single Contact Center. Besides the standard Call Center services, the algorithms are developed and integrated to measure and assess the service quality as a result of the study made between Bilkent University Industrial Engineering Department and Çankaya Municipality. With the help of this integrated system, Çankaya Municipality will be able to serve the Citizens in a proactive way and Citizens and Mukhtars will also be able to learn the realistic estimated solution period about their complaints.

With the WinDesk Call Center Solution, the instant reports according to the complaint access channels, complaint status, category and sub category of the complaints are provided by visualization and knowledge base to the managers at all management units. Hence, Çankaya Municipality can associate the desired citizen interaction visually through the Map whom the municipal services Çankaya Municipality is responsible for.

The project of the re - arrangement and upgrading of Export and Import portals carried out by Defense Industry Secretariate International Relations Department and STM Inc. Co. to be subcontractor has set out. It has been aimed that support of activities such as the data sharing between    the producer companies of Turkish defense industry and other shareholders, providing collaboration environments, inter-business centers and shareholders and specialty centers with given specific topics and formation of clusters, announcement, notices regarding the markets and projects developed through international defense markets and international unions Turkey is engaged in collaboration or joined to and announcement of financial and economical incentives to the sector and execution of single – center data and service supply by a new interface and product catalogues.

With its improvement endeavors of IT Services  ASELSAN Data Management Directorate has been offering in a way to be in harmony with the international IT governance models such as COBIT, ITIL V3, CMMI and ISO 27001 models it has executed an agreement with Signum TTE as a Consultancy Company. In the project that has started on January 21st, 2010 and last 7 months, Signum Team under leadership of Asst. Prof. Elif Yılal shall  actualize improvement endeavor processes of Service / Software Development, Configuration and Modification Management, Service Management, Process Management, Resource Management, IT Governance, Risk Management and Demand Management within framework o the road map set down together with Data Management Directorate team.

Oracle Middleware
Service (Web Logic AS)

Upon having thoroughly scrutinized infrastructure of Oracle Web Logic 10g R3 Java application server,  technical consultancy service to be furnished to Provincial bank technical teams has been offered during management and monitoring activities to secure that it is designed as to function across an easy to maintain, scaleable, durable against malfunctions, safe and robust architecture and service continuity.

WinDesk IT Service
Desk Service

The service for Oracle WebLogic application server system infrastructure used at Provincial Bank General Directorate  to be designed and upgraded so as to operate over a manageable, easy to maintain, scaleable, durable against failures has been satisfied.